February 2024 Update:
The February 2024 Matside Controller update introduced changes to how worker logins are authenticated and how the controller connects to FloSports services. If you receive an authentication error or the Matside Controller cannot connect to FloSports services, follow the troubleshooting steps below to resolve the issue.
Important
If a worker login is marked Invalid Online under Users > Workers, creating a new worker login is required. Simply changing the existing login back to Valid Online will not resolve the issue.
Resolve Authentication Issues
- Create a new worker login.
- Leave the new worker login set to Valid Online.
- Close the Matside Controller on each computer.
- Reopen the controller and log in using the new worker account.
Note
If you're using a local server, the matside configuration may be out of sync. Creating a new worker login and a new matside configuration may resolve the issue.
Verify Network Access
If authentication problems continue:
- From a matside computer, open https://www.flosports.tv and verify the website loads.
- If it does not load, contact your venue's IT department and ask them to allow traffic to
*.flosports.tv. - If you're streaming, run the resource tests available through the FloSports Self-Service Portal.
